We report here a nice print taken from the 8/02/10 when Miceli (CGIL) expresses all of his concerns and outlines what the future
incentives expire, thousands of places in the balance. The CGIL: "And 'a bomb about to explode"
WELL FABIO TORINO
Phonemedia, Omnia Network. These are the battlefields, the trenches of a crumbling business model, that of the call center, that symbol of the exploitation of exasperation, the only outlet for the unemployed and "big babies" on the run forced by his family, had also been able to raise the head and try to become "real job." Under the blows of the crisis, the exchange of property, contracts pushed downward, now these two companies were dissolved, leaving the ground more than 10 000 people. A Three Vercelli, Novara, Ivrea. In Palermo, Catanzaro, Bari, Naples, Milan, Cagliari. Unpaid salaries for months, offices closed for eviction, employees in the absurd situation that he can not even dismiss, for failure to pay is not considered by the idea of \u200b\u200b"just cause." Or why can not show a court the salary slip.
are ongoing disputes in Italy. Protests, occupations, events. For Phonemedia unions have filed for insolvency in court of Novara, and request for receivership. For Omnia Network, in Milan, there is a bankruptcy petition made by some creditors. The two companies have asked in recent hours, layoffs. Notwithstanding, in rotation. But the unions do not fit. "We have reached a point of no return to the call center, "says Emilio Miceli, general secretary of SLC-CGIL. "Or you point to really turn it into an industry, or rushes into the abyss." Why Phonemedia Omnia Network and are only flagrant cases. In the shadows, others sail. "Unions are not licensed, under the stairs where he continues to underpaid workers, if all goes well with project contracts. But in some cases not just pay them. Indeed, even rob them: do not pay contributions to INPS, do not make payments for health care, take possession of the salary, "says Renato Rabellino, Secretary of SLC-CGIL Piemonte.
a jungle. That overwhelms everything and everyone, even those companies - because there are also those - virtuous. Taking with regular contracts, which offer high quality services. What customers have to multinational corporations and banks. In fifty-sixty brands on the Italian market, for a total of at least 50 000 people calculate trade unions, those virtuous are fifteen. Among these, a leader of 180 million turnover, two or three groups of 50 million, many of the 30 million, then the smaller ones, intended to leave an increasingly difficult market. "We have three problems to be solved" says Miceli. "There's one of the riders, the entrepreneurs who were thrown into the business in the most prosperous times, putting up call centers to earn quickly and speculative purposes. They have focused on quality, and at the time of the market downturn are skipped. Not until you have raked all the money possible and have left behind thousands of jobs in dissolution. "
Then there is the crisis in the sector. "Cala demand, orders fall, set the value of the contracts." Contracts are pulled downward, the big push dealers to focus external suppliers, to relocate to lower costs. "On this front is not as bad as elsewhere, because the Italian is spoken everywhere, and still is a value-added" says Miceli. "Yes, But even the Italian groups, such as Telecom, should refuse to see the end call center in Tunisia, "the complaint Rabellino.
Finally, the question of stabilization of jobs. In 2006, the Circular Damiano also set for TLC, including call centers (inbound), the prohibition of the project contracts. The State has introduced incentives, tax relief for businesses that transformed these positions in open-ended contracts. Full relief in the South This explains why call centers have sprung up like mushrooms in the South. "We've stabilized 25 000 positions," says Miceli. But now the party is over. "The incentives are expiring." What will happen, unless they are extended, in Catanzaro, Bari, Cagliari, Palermo? "There are cities that are social bomb ready to explode. And not just in the South in Ivrea, for example, which could become a Sheffield 'warns Miceli.
's the point of no return. The crossroads. Trade unions have persuaded the government to open a "table of the call center." On 12 February the first meeting at the Ministry of Economic Development. On 22 the second. "We ask for an extension of the relief contribuitivi," says Miceli. The riders would eventually expelled from the market, the virtuous companies would have an interest to take over "pieces" left by them, other workers may have no future, for the first time, aim for a contract seriously. In a real job.
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